cj33 Privacy Policy

1 Information Collection

cj33 may collect the following types of information from you. This information is used solely for the purpose of providing you with our services.

1.1 Information You Provide Directly

• Name, email address, date of birth, and contact details provided at the time of registration.
• Government-issued identification details (National ID or passport) provided for identity verification.
• Information related to bKash, Nagad, Rocket, or bank accounts for financial transactions.
• Information and messages shared when contacting customer support.

1.2 Automatically Collected Information

• IP address, browser type and version, operating system.
• Website browsing history, session duration, and page views.
• Device identification information and cookies data.
• Date, time, and amount of each transaction.

2 Purpose of Information Use

We have specific and legitimate purposes behind collecting your information. cj33 does not use your information for unnecessary purposes under any circumstances.

• Opening accounts, verifying identity, and ensuring secure login.
• Processing deposits, withdrawals, and transactions.
• Providing 24/7 customer support and technical assistance in Bengali.
• Completing anti-money laundering and KYC verification.
• Maintaining security measures for fraud detection and account protection.
• Providing a personalized gaming experience and relevant promotions.
• Improving platform performance and resolving technical issues.
• Running responsible gaming programs and identifying potential problems.

3 Cookies and Tracking Technologies

Cookies and similar technologies are used on the cj33 website. These help improve your browsing experience and ensure the platform functions properly.

3.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality.
• Functional Cookies: Used to remember your preferences, language settings, and account customizations.
• Analytics Cookies: Used to review website usage and improve services.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may prevent you from using some features of the platform.

4 Information Sharing and Disclosure

cj33 never sells your personal information to third parties. However, in certain circumstances, some information may be shared with trusted partners.

4.1 Third-Party Partners

• Payment Processors: Banking partners including bKash, Nagad, and Rocket — for transaction processing purposes only.
• Identity Verification Services: Approved organizations for KYC and age verification.
• Game Software Providers: For technical purposes related to operating games.
• Technology Services: Cloud hosting, cybersecurity, and technology support organizations.

4.2 Legal Requirements

We may disclose relevant information when required to comply with a valid order from a government or regulatory authority or a court order. Information may also be disclosed to assist in investigating fraud, money laundering, or other legal violations.

5 Data Protection Measures

cj33 uses industry-standard security technologies to protect your information. Our security infrastructure operates at the following levels:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is protected using advanced encryption methods.
• Access Control: Only authorized personnel can access the information they need.
• Regular Security Audits: Periodic security assessments conducted by external experts.
• Firewall and IDS: Systems for detecting and preventing cyberattacks are active.
• Two-Factor Authentication: An additional security layer to prevent unauthorized access to accounts.

6 Data Retention Period

cj33 retains your information only for as long as necessary. The following policy is followed in determining the retention period:

• Active account data: For the entire duration the account remains active.
• After account closure: Financial and transaction records are retained for a specified period in accordance with applicable law.
• KYC verification documents: For the period required under regulatory guidelines.
• Customer support communication records: For a specified period to ensure service quality.

After the specified period has passed, the information is securely deleted or anonymized.

7 User Rights

Every user registered on the cj33 platform has the following rights over their own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of incomplete or inaccurate information.
• Right to Deletion: In certain circumstances, you may request deletion of your information (where there is no legal obligation to retain it).
• Right to Restrict Processing: In some cases, you may request that information processing be kept limited.
• Right to Object: You may object to the use of your information for marketing purposes.

To exercise these rights, email us at [email protected] or log in to the site and contact us via live chat.

8 Protection of Minors

cj33 is a responsible gaming platform. This service is strictly for individuals aged 21 and above. We take the following steps to protect the information of minors:

• Age verification is mandatory at the time of registration.
• Age is confirmed through a National ID or passport.
• Information of minors is not knowingly collected or stored.
• If a minor's account is identified, it is immediately closed and the associated information is deleted.

9 Third-Party Links and Services

The cj33 platform may contain links or connections to third-party services, such as payment gateways or game provider services. These third parties have their own privacy policies, and cj33 is not responsible for their collection of information. We advise you to review the privacy policy of any third-party platform before using it.

10 Policy Changes

cj33 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• By posting a notice on the website.
• By sending a message to your registered email.
• Through a pop-up notification after login.

If you continue using the platform after changes are made, you are considered to have accepted the updated policy. The "Last Updated" date shown at the top of the page always indicates the date of the most recent revision to the policy.

11 International Data Transfers

cj33 is an international service. Your information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection laws or measures are in place in the destination country.
• The receiving party is contractually bound to ensure security equivalent to our standards.
• Transferred information is used solely for the purpose of providing services.